What Tasks Does A Customer Service Specialist Perform?

By Published On: January 9, 2023Categories: Vlog, Immigration

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What Tasks Does A Customer Service Specialist Perform?

In today’s customer-centric business landscape, the role of a Customer Service Specialist is more crucial than ever. These professionals are the frontline representatives of a company, responsible for providing effective and efficient assistance to customers. From answering inquiries to resolving complaints, their tasks encompass various responsibilities to ensure customer satisfaction and loyalty.

The immigration process can be stressful and challenging. People often seek emotional support, guidance, and someone to accompany and answer them.

Here, you can learn about Lincoln-Goldfinch Law’s initiative to upgrade its service and provide more quality legal assistance. You will also understand a customer service specialist’s tasks and how they can assist you.

An Immigration Law Firm Is Reliable When Its Legal Team Has Trained Client Service Agents At Its Clients' Disposal

Why Is Customer Service Important For LGL? 

Lincoln-Goldfinch Law fully understands that immigration can be exhausting and challenging. With all its complexities, you probably have questions about a thing or two, especially the process. It is why, for LGL, customer service is essential.

According to research, 80% of clients state that a brand’s customer service experience is as essential as the quality of its products or services. Meanwhile, 57% of people surveyed consider customer service the primary attribute that makes them feel loyal to a brand. A NewVoice study indicated that 42% of consumers submit critical reviews or posts on social media after an unsatisfactory customer service encounter.

LGL had no Customer Service back then. They had to rely on the client who had already made the meeting. The client who hired them and started the process was the one who asked them where they could find the document. 

Now, they have customer service to explain everything. They develop trust through listening to and communicating with clients. They empower people with precise information and guidance adapted to their circumstances.

What Does A Customer Service Specialist (CSS) Do? 

The Customer Service Specialist at LGL acts as the vital link between the company and its valued clientele. They ensure that their needs are met promptly and efficiently. By consistently providing exceptional service, these specialists effectively enhance the firm’s brand image, instilling a sense of reliability and trust among customers. With their knowledge in addressing inquiries or concerns, they become an invaluable resource in helping clients navigate through any challenges they may encounter.

What do they do first at work? They review all the activities scheduled for the day, such as emails, follow-ups with clients, and internal communications. They prepare everything they will be working on for the day. It helps them organize and tackle tasks individually, checking the calls and calendar.

Furthermore, CSS always builds trust and a safe space to talk and share frequently asked questions from their clients. They join meetings to discuss improvement points, review their goals, and schedule activities. 

A CSS aims to help clients with their primary issues. They would provide a list of documents, ask several questions, and help organize them. 

How Does CSS From Lincoln-Goldfinch Law Feel About Their Work? 

As a skilled and dedicated Customer Service Specialist at LGL, the CSS team takes immense pride in their work. They understand that providing exceptional customer service is not just about addressing client concerns and resolving issues; it goes beyond that. It is about creating meaningful connections with the clients, empathizing with their situations, and offering them support throughout their legal journey. 

The most essential variable is presence. It is about maintaining the clients’ trust, being available to assist them, and receiving gratitude. Since they began working at LGL, their role has changed and developed substantially. 

Their favorite aspect is helping team members and being able to assist clients. Seeing how people trust them and hire their services has wholly transformed their feelings and the client’s experience with their cases. It has also taken them to another level of commitment to the clients and each other as a team. 

Qualities Needed For Effective Customer Service

Effective customer service is the backbone of any successful business. It can be the difference between a satisfied, loyal client and one who takes their business elsewhere. So, what are the factors that contribute to effective customer service?


Empathy plays a crucial role. A Customer Service Specialist must be able to put themselves in the customer’s shoes and truly understand their concerns or frustrations. They can build trust and create a positive rapport with customers by showing genuine empathy.

An Active Listener

They need to have good listening skills to comprehend the needs and issues raised by customers fully. They should listen attentively, ask clarifying questions when needed, and provide thoughtful responses.

Knowledge Of The Service

Service knowledge is essential for effective customer service delivery. Customers expect accurate information about services when seeking assistance from a specialist. Being well-versed in all aspects of your company’s offers will enable you to address inquiries and provide relevant recommendations confidently.

Communication Skills

These professionals must possess various skills to connect with customers and address their needs. They should use simple language and avoid technical jargon or complex explanations that may confuse clients further. They should also speak confidently and clearly, articulating solutions or information.

Written communication skills are equally important in today’s digital age. Customer service specialists often communicate through email, chat, or social media. They must convey information concisely yet comprehensively while maintaining a professional tone throughout written exchanges.

Problem-Solving & Conflict Resolution Abilities

When faced with an issue, a skilled customer service specialist will listen attentively to the customer’s concerns. They will then analyze the situation carefully to identify the root cause of the problem. It requires critical thinking skills and attention to detail.

Once they have identified the underlying issue, a customer service specialist can begin working on finding a solution. They may need to consult company policies or seek supervisor guidance if necessary. The ability to think creatively is essential in this stage.

Moreover, conflict resolution is another crucial aspect of being an effective customer service specialist. Sometimes, clients may be upset or dissatisfied with their experience, leading to potential conflicts. Specialists must remain calm and composed during these situations.

Technology Proficiency

Technology proficiency is a crucial skill for customer service specialists. More companies rely on online platforms and software to interact with customers. These professionals need to be familiar with the latest tools and technologies.

A customer service specialist must navigate various communication channels such as email, live chat, social media platforms, and phone systems. Data analytics tools can help customer service specialists gain insights into trends and patterns in customer behavior. 

By considering these factors, companies can ensure that their Customer Service Specialists deliver exceptional support that leaves a lasting impression on customers’ minds.

Why Work With Lincoln-Goldfinch Law? 

One aspect that truly sets Lincoln-Goldfinch Law apart is its commitment to exceptional customer service. The team at LGL understands the importance of providing personalized and attentive support. Their dedicated professionals work hard to address your issues from when you contact them until your case is completed. Also, they demonstrate unwavering patience while guiding clients through complex processes, ensuring transparency and clarity. 

A Client Care Specialist At An Immigration Law Firm Will Provide Full Support During Your Immigration Case

You can reach LGL through any of the communication channels. They are available through phone, text message, call, or email. They will always be there to provide a response and to maintain that communication channel between their immigration lawyers and the clients. As you know, their goal is to be that person who supports and accompanies you throughout the process.

Smooth Communication

If you are already their client, you can contact them without hassle. You can email your legal team any questions or doubts about your case. Moreover, their system is so transparent that you can talk to each of them directly. They are interested in listening to you; they want to know what you are thinking and what is happening to you.

Good Reviews

The Lincoln-Goldfinch Law has more than a thousand positive reviews worldwide. They are the fourth-ranked law firm in the entire United States, with over a thousand five-star reviews. You can go to Google and see these reviews for yourself and the quality of service they offer. They have won many awards and recognition for their honorability, successful cases, and results for the immigrant community. 

It is vital to seek professional help other than what a friend, cousin, or neighbor says. Take advantage of this department and the unique customer service that LGL offers.

There are also videos of their brand and clients who have left their testimonies. So take the time to investigate, take the time to realize what they do for people.

Key Takeaways

Customer Service Specialists at Lincoln-Goldfinch Law are crucial in providing emotional support and guidance during the immigration process. They are available through phone, text message, call, or email. The firm is committed to maintaining a high communication standard between their team of immigration attorneys and clients.

Effective customer service requires empathy, active listening, service knowledge, communication skills, problem-solving and conflict-resolution abilities, and technology proficiency. Lincoln-Goldfinch Law takes pride in creating meaningful connections with clients, empathizing with their situations, and offering support. 

If you have additional questions about our customer service specialists, your immigration case, or your specific case, you may contact us at (855) 502-0555. After a brief 10-minute evaluation of your case over the phone, we will let you know what options you have. You can also follow us on our social networks so you don’t miss our weekly broadcasts on Facebook, YouTube and Twitch.

About the Author: Kate Lincoln-Goldfinch

I am the managing partner of Lincoln-Goldfinch Law. Upon graduating from the University of Texas for college and law school, I received an Equal Justice Works Fellowship in 2008, completed at American Gateways. My project served the detained families seeking asylum. After my fellowship, I entered private immigration practice. My firm offers family-based immigration, such as green cards and naturalization, deportation defense, and humanitarian cases such as asylum, U Visa, and VAWA. Everyone at Lincoln-Goldfinch Law is bilingual, has a connection to our cause, and has demonstrated a history of activism for immigrants. To us, our work is not just a job.

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